Return & Refund Policy
Shop worry-free at Tatai. Easy 7-day returns, free reverse pickup on eligible orders, and fast refunds — similar to leading social commerce platforms in India.
7-day return window
Return eligible products within 7 days of delivery.
Free pickup
We arrange reverse pickup for approved returns in most pin codes.
Quick refunds
Refunds processed within 5–7 business days after pickup.
Easy process
Request a return online from My Orders — no calls needed.
How to return a product
Follow these steps to initiate a return on Tatai.
Go to My Orders
Login to your Tatai account and open the order you want to return.
Select return reason
Choose the item, pick a reason (size issue, damaged, wrong item, etc.) and submit.
Schedule pickup
Our courier partner will pick up the product from your address.
Get your refund
Once quality check passes, refund is credited to your original payment method.
Need help? Contact us at support@tatai.co.in with your order ID, or visit My Orders.
Eligible for return
- ✓Product is unused, unwashed, and in original condition
- ✓All original tags, labels, and packaging are intact
- ✓Return requested within 7 days of delivery
- ✓Product matches the item listed in your order
- ✓Free gifts or combo items (if any) are returned together
Non-returnable items
- ✕Innerwear, lingerie, and swimwear (hygiene reasons)
- ✕Opened beauty, personal care, and cosmetic products
- ✕Customised or made-to-order products
- ✕Products marked as non-returnable on the product page
- ✕Items damaged due to misuse after delivery
- ✕Products without original tags or packaging
Refund & exchange timeline
| Payment method | Refund timeline |
|---|---|
| UPI / Wallet / Card | 5–7 business days after successful pickup & QC |
| Cash on Delivery (COD) | Bank transfer or UPI within 7–10 business days after QC |
| Exchange | Replacement shipped after return pickup is confirmed |
Refund timelines are estimates after successful quality check. Bank/UPI processing times may vary by provider.
Frequently asked questions
Can I return part of my order?+
Yes. You can return individual eligible items from a multi-item order from the My Orders page.
What if I received a damaged or wrong product?+
Select 'Damaged' or 'Wrong item received' as the return reason. We prioritise such cases and arrange pickup at no extra cost.
Will I get a full refund including delivery charges?+
If the return is due to our error (wrong/damaged item), delivery charges are refunded. For change-of-mind returns, delivery fees may not be refunded.
How do I track my return status?+
Go to My Orders → select the order → view return status. You will also receive updates via SMS/email.
Can I exchange instead of return?+
For size or colour issues, choose 'Exchange' if available on the product page. Otherwise, return and place a new order.
Want to return an order?
Login and go to My Orders to start a return request.
Last updated: June 2026 · Tatai reserves the right to update this policy. For disputes, Indian consumer protection laws apply.